and the way people interact today…Customer Care Smart Bots interacting by
Customer facing and Employee facing Smart Bots across the Enterprise…
Customer Service
Parts
Orders
Shipments
Customer Portal
Acknowledge Orders
Accept/Decline Orders
Download & Email Orders
…Here’s How.
Scope
Select high value business process(es) for the Smart Bot Use Case(s), select the team and establish a project plan.
Design
We record the Business Process(es) selected as currently performed, saving valuable team time and eliminating paperwork.
Build
We develop the solution(s), whether it’s Conversational AI, Business Process Automation or both.
User Acceptance Testing
Unit Testing and End to End Testing, Exception Handling and possible refinement where necessary.
Production
Promote the solution from a development environment into the production environment, retest and monitor closely.
Ongoing - Monitor & Support
We monitor the solution with you to ensure stability, integrity and business value as promised.
