and the way people interact today…Customer Care interaction by
Customer Care Live Chat & Automation across the Enterprise…
Customer Service
Parts
Orders
Shipments
Customer Portal
Acknowledge Orders
Accept/Decline Orders
Download & Email Orders
…Here’s How.
One - Business Case - 2 to 3 Days
Select an existing manual process to automate using our Guidelines or a Live Chat use case with intents and user interactions.
Two - Requirements - 5 Days
Create the Requirements document for the process to automate or the Live Chat use case, interview the process owners, Signoff.
Three - Development - 5 to 10 Days
Build phase – Develop the business process to automate or the Live Chat dialogue per requirements, perform internal unit testing.
Four - UAT - 5 Days
Business User Acceptance Testing, Refinements & Fixes, Signoff.
Five - Production - 3 to 7 Days
Promote code into production environment, perform production UAT, Signoff.
Ongoing - Monitor & Support
RPA as a Service provides 24/7 monitoring & support for automated business processes.
