and the way people interact today…Customer Care interaction by

Text

Voice

Messenger App

Website

Customer Care Live Chat & Automation across the Enterprise…

Customer Service

 

Parts

Orders

Shipments

Sales

 

Order History

Account Information

Payments

Customer Portal

 

Acknowledge Orders

Accept/Decline Orders

Download & Email Orders

...Implemented Quickly...

 

Our Team of Experts work with your team using our proprietary Five Step Methodology to enable production rollout of Live Chat and automated business processes within four to six weeks…

 

…Here’s How.

One - Business Case - 2 to 3 Days

Select an existing manual process to automate using our Guidelines or a Live Chat use case with intents and user interactions.

Two - Requirements - 5 Days

Create the Requirements document for the process to automate or the Live Chat use case, interview the process owners, Signoff.

Three - Development - 5 to 10 Days

Build phase – Develop the business process to automate or the Live Chat dialogue per requirements, perform internal unit testing.

N

Four - UAT - 5 Days

Business User Acceptance Testing, Refinements & Fixes, Signoff.

Five - Production - 3 to 7 Days

Promote code into production environment, perform production UAT, Signoff.

T

Ongoing - Monitor & Support

RPA as a Service provides 24/7 monitoring & support for automated business processes.

Learn more about Customer Care Live Chat & Automation

 

Reach out to learn more about how your organization can get started, including options available and pricing.

 

Contact us